Privacy Policy

Applies to: Residents, families/guardians, staff, and visitors

At CNRN ELDERS CARE, we uphold the right to privacy and confidentiality of every resident as sacred. This Privacy Policy explains how we collect, use, disclose, and protect your personal and medical information.

What Data We Collect

We may collect the following information at admission or during residence:

• - Full Name, Age, Date of Birth
• - Address, Contact Information, ID Proofs (Aadhaar, PAN, etc.)
• - Medical History and Diagnosis
• - Doctor Prescriptions and Test Results
• - Financial and Nominee Information
• - Emergency Contact Details

Purpose of Collection

We use personal and medical data for:

• - Resident admission and room allocation
• - Health monitoring, diagnostics, and care coordination
• - Emergency response and family notifications
• - Legal compliance (police intimation, insurance claims)
• - Internal administrative, quality, and safety audits

How We Protect Your Data

• Paper records are stored in locked cabinets; digital data is encrypted and password-protected.
• Access is restricted to authorized personnel only (medical, administrative, legal).
• All staff are required to sign a Confidentiality Agreement.
• Data shared with hospitals, labs, or ambulance services is strictly on a need-to-know basis with consent.

Resident & Family Rights

• - Residents or their legal guardians may:
  • Request a copy of the information we hold
  • Seek correction or update of data
  • Request deletion of data upon exit, unless retained for legal reasons

Data Retention & Destruction

• - Resident data is retained for 5 years post-exit/death.
• - Digital data is deleted securely; physical records are shredded.

For any privacy concern or breach report, contact:

Data Protection Officer

phone: +91 63 8516 8516

Email: contact@cnrnelderscare.com

Confidentiality matters will be handled within 7 business days of receipt.